Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must have arrived damaged/ Artwork will not be refunded for change of mind.

To start a return, you can contact us at hello@beyondsightart.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@beyondsightart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No Exchanges

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@beyondsightart.com.

Please read return policy in full before completing your purchase.

 

All sales are final: All paintings are original, one of a kind physical creations, we do not accept returns, refunds or exchanges for change of mind.

Colour and details: Every effort is made to display the colours and textures of the artwork accurately. However, please note that screen settings vary and colours may look slightly different in person.

Damage during shipping: If your painting arrives damaged from transit, please contact us within 48 hours of delivery at hello@beyondsightart.com with photos of both the damaged packaging and the artwork. We will work closely with you and the courier service to resolve the issue or arrange a return with store credit.